Frequently asked questions

Yes. Send it through our Check your address page and someone on our team will look it up and come back to you with the options and prices. It isn’t an instant online result, because what works best depends on the site as well as the network.

We’re based in Ipswich and support businesses across South East Queensland, including Somerset, Lockyer Valley and Brisbane west. Contact us to discuss work outside these areas.

Sometimes. For existing clients and special Queensland projects, we can coordinate contractors or project-specific installs by arrangement.

Send the address, your current provider, what isn’t working, how many people use the connection, which systems can’t go down, and whether you need internet, phones, mobile or backup.

Business NBN is an internet service delivered over the NBN network with business-focused plan options, support expectations and add-ons such as static IP where available.

Yes. We can assess whether satellite internet makes sense for the site, including clear-sky placement, cabling, router handover and support expectations.

Static IP options are available on suitable business internet plans. We confirm availability during the plan and site review.

Yes. Mobile failover can be used with compatible routers to keep critical systems online when the primary service has a fault.

Not automatically. NBN can be the better primary service at many addresses, while satellite internet is often useful for rural, difficult or backup scenarios. The right answer depends on the site.

SIP voice carries your business calls over your internet connection instead of old copper phone lines. Your phone system connects to SIP lines, which we provide.

Yes. We set up hosted phone systems, manage extensions and call routing, provide the phone lines, move your numbers across and support it afterwards.

In many cases, yes. Number porting needs to be checked and planned before the service is changed.

Issues usually come from incorrect provider records, account name mismatches, linked services or poor cutover planning. We collect details early to reduce those risks.

Not always. Our phone systems work with desk phones, desktop apps, a web browser and mobile apps, depending on how your team works.

Most of our plans have a 12-month agreement term. You can cancel during the term, but an early termination fee applies if you do. The amount is set out in your service agreement before you sign. We don’t force bundles, so you only sign up for the services you need.

Yes. Every price on this website includes GST. Connection and modem costs are shown on each plan.

Yes, all our NBN and fixed wireless plans include unlimited data. Mobile plans include the data allowance shown on each plan.

Contact us directly for faults, billing and changes: call 07 3173 1445 during business hours or send a message. If your IT is involved, we coordinate with A&S Tech for you.

Yes. We work out whether the problem is the network, the router, your internal cabling or Wi-Fi, or a device, and fix it or tell you who needs to.

Yes. Many services are supplied to businesses that also need managed IT, cybersecurity, cloud or helpdesk support through A&S Tech.