Support
Help with a fault, your bill or a change to your service.
Is an outage disrupting your operations?
Call us if a fault is affecting your phones, online services or connected devices. Phone support runs Monday to Friday, 8am–5pm.
What do you need help with?
Details that help us fix it faster
- Business name and the best person to call
- Service address or the mobile number affected
- What’s happening and when it started
- Lights on the modem or router, and any error messages
- What it’s affecting: phones, appointments, site systems, email or cloud apps
What to expect
- We find where the problem is
- Before escalating, we work out whether it’s the network, router, Wi-Fi, phone system or a device, so you’re not sent in circles.
- Urgent issues go first
- Tell us if the fault is affecting essential systems, appointments, site operations or communications.
- We coordinate the fix
- If the network provider, a technician or A&S Tech is needed, we arrange it and keep you updated.
Looking for answers to common questions? Read the FAQs.
Not happy with how something was handled? Make a complaint. Having trouble paying a bill? See our payment assistance policy.