Legal documents
Our terms and policies, and the Critical Information Summary and Key Facts Sheet for every plan. Read them before you choose a plan.
Terms and policies
Terms of service
The standard terms for all our services, including minimum terms, cancelling and bills.
Fair Use Policy
How unlimited data and unlimited calls can be used.
Complaints
How to make a complaint, what happens next and how long each step takes.
Payment assistance policy
Help if you’re having trouble paying, and how we keep you connected.
Privacy policy
How we collect, use and protect your personal information.
Plan documents
Each plan has a Critical Information Summary (CIS) with its charges, minimum term and conditions. nbn and Opticomm plans also have a Key Facts Sheet (KFS) with typical busy period speeds. All prices include GST.
Business nbn
- Business nbn 25/10 · Standard fault handling$75/monthCIS for Business nbn 25/10 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 25/10 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 50/20 · Standard fault handling$109/monthCIS for Business nbn 50/20 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 50/20 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 100/20 · Standard fault handling$114/monthCIS for Business nbn 100/20 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 100/20 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 500/50 · Standard fault handling$114/monthCIS for Business nbn 500/50 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 500/50 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 100/40 · Standard fault handling$120/monthCIS for Business nbn 100/40 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 100/40 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 250/100 · Standard fault handling$121/monthCIS for Business nbn 250/100 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 250/100 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 100/40 · Bronze fault restoration$121/monthCIS for Business nbn 100/40 · Bronze fault restoration (PDF, opens in a new tab)KFS for Business nbn 100/40 · Bronze fault restoration (PDF, opens in a new tab)
- Business nbn 250/100 · Bronze fault restoration$121/monthCIS for Business nbn 250/100 · Bronze fault restoration (PDF, opens in a new tab)KFS for Business nbn 250/100 · Bronze fault restoration (PDF, opens in a new tab)
- Business nbn 750/50 · Standard fault handling$124/monthCIS for Business nbn 750/50 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 750/50 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 250/100 · Gold fault restoration$138/monthCIS for Business nbn 250/100 · Gold fault restoration (PDF, opens in a new tab)KFS for Business nbn 250/100 · Gold fault restoration (PDF, opens in a new tab)
- Business nbn 1000/100 · Standard fault handling$140/monthCIS for Business nbn 1000/100 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 1000/100 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 500/200 · Standard fault handling$146/monthCIS for Business nbn 500/200 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 500/200 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 500/200 · Gold fault restoration$146/monthCIS for Business nbn 500/200 · Gold fault restoration (PDF, opens in a new tab)KFS for Business nbn 500/200 · Gold fault restoration (PDF, opens in a new tab)
- Business nbn 1000/400 · Standard fault handling$177/monthCIS for Business nbn 1000/400 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 1000/400 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 1000/400 · Gold fault restoration$177/monthCIS for Business nbn 1000/400 · Gold fault restoration (PDF, opens in a new tab)KFS for Business nbn 1000/400 · Gold fault restoration (PDF, opens in a new tab)
- Business nbn 2000/100 · Standard fault handling$215/monthCIS for Business nbn 2000/100 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 2000/100 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 2000/200 · Standard fault handling$215/monthCIS for Business nbn 2000/200 · Standard fault handling (PDF, opens in a new tab)KFS for Business nbn 2000/200 · Standard fault handling (PDF, opens in a new tab)
- Business nbn 2000/500 · Gold fault restoration$277/monthCIS for Business nbn 2000/500 · Gold fault restoration (PDF, opens in a new tab)KFS for Business nbn 2000/500 · Gold fault restoration (PDF, opens in a new tab)
nbn Fixed Wireless
- nbn Fixed Wireless 100/20 · Standard fault handling$107/monthCIS for nbn Fixed Wireless 100/20 · Standard fault handling (PDF, opens in a new tab)KFS for nbn Fixed Wireless 100/20 · Standard fault handling (PDF, opens in a new tab)
- nbn Fixed Wireless 250/20 · Standard fault handling$114/monthCIS for nbn Fixed Wireless 250/20 · Standard fault handling (PDF, opens in a new tab)KFS for nbn Fixed Wireless 250/20 · Standard fault handling (PDF, opens in a new tab)
- nbn Fixed Wireless 400/40 · Standard fault handling$124/monthCIS for nbn Fixed Wireless 400/40 · Standard fault handling (PDF, opens in a new tab)KFS for nbn Fixed Wireless 400/40 · Standard fault handling (PDF, opens in a new tab)
Business Opticomm
- Business Opticomm 25/10 · Standard fault handling$83/monthCIS for Business Opticomm 25/10 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 25/10 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 50/20 · Standard fault handling$101/monthCIS for Business Opticomm 50/20 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 50/20 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 100/20 · Standard fault handling$137/monthCIS for Business Opticomm 100/20 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 100/20 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 100/40 · Standard fault handling$147/monthCIS for Business Opticomm 100/40 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 100/40 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 500/50 · Standard fault handling$157/monthCIS for Business Opticomm 500/50 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 500/50 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 250/25 · Standard fault handling$173/monthCIS for Business Opticomm 250/25 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 250/25 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 750/50 · Standard fault handling$183/monthCIS for Business Opticomm 750/50 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 750/50 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 250/100 · Standard fault handling$198/monthCIS for Business Opticomm 250/100 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 250/100 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 1000/100 · Standard fault handling$210/monthCIS for Business Opticomm 1000/100 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 1000/100 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 1000/50 · Standard fault handling$217/monthCIS for Business Opticomm 1000/50 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 1000/50 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 500/200 · Standard fault handling$270/monthCIS for Business Opticomm 500/200 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 500/200 · Standard fault handling (PDF, opens in a new tab)
- Business Opticomm 1000/400 · Standard fault handling$315/monthCIS for Business Opticomm 1000/400 · Standard fault handling (PDF, opens in a new tab)KFS for Business Opticomm 1000/400 · Standard fault handling (PDF, opens in a new tab)
Business mobile
- Business Mobile 15GB$41/monthCIS for Business Mobile 15GB (PDF, opens in a new tab)
- Business Mobile 40GB$57/monthCIS for Business Mobile 40GB (PDF, opens in a new tab)
- Business Mobile 65GB$64/monthCIS for Business Mobile 65GB (PDF, opens in a new tab)
- Business Mobile 100GB$71/monthCIS for Business Mobile 100GB (PDF, opens in a new tab)
Shared business mobile
- Business Mobile Share 10GB$43/monthCIS for Business Mobile Share 10GB (PDF, opens in a new tab)
- Business Mobile Share 30GB$54/monthCIS for Business Mobile Share 30GB (PDF, opens in a new tab)
- Business Mobile Share 45GB$73/monthCIS for Business Mobile Share 45GB (PDF, opens in a new tab)
- Business Mobile Share 60GB$81/monthCIS for Business Mobile Share 60GB (PDF, opens in a new tab)
SIP voice
- SIP voice channel$33/monthCIS for SIP voice channel (PDF, opens in a new tab)
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